The CXC Content Builder

Our Vision
Every CXC client, irrespective of their level of expertise, is able to create impactful customer communications effortlessly. This is facilitated by a cohesive and intuitive experience that establishes the benchmark for self-service excellence.

Our Mission
Provide a Self-service interface in MyArvato, enabling users to create and edit end-customer facing content across CXC modules.

Versions

• R1.0 Pilot
• R0.5 internal "FUT"
• R0.0 internal "Kill MB"

Topics in Backlog

The roadmap is based on our general product backlog, making it preliminary and subject to refinement with each sprint. Operational fixes and updates are always prioritized. If you want to share an idea for a feature or an improvement, please use the content builder service desk

• Approval workflow (R1 pilot)
• Editor for T&C status event content in web compontent
• Editor for ORC web compontent content
• Editor for SMS/RCS content
• Editor for landingpage content